Information Technology

Technology Support Services

Darryl Jones

Darryl Jones
Manager 
336-750-2754
jonesdk@wssu.edu 






The Technology Support Services (TSS) unit of The Office of Information Technology consists of the Technology Support Center, Computer Lab Support, and Software Licensing. The Technology Support Center provides level 1 and level 2 support for faculty, staff, and students at Winston-Salem State University. There are several instructional and departmental computing labs available to the RAM family throughout the university campus, all of which are maintained by Technology Support Services. Technology Support Services also oversees university wide centralized software licensing as well as helps coordinate and negotiate the software licensing held by various departments.

The goal of Technology Support Services (TSS) is to enhance the productivity of the university community through effective and efficient technical support, that is exemplified through excellent customer service. We achieve this by providing a customer focused single point of contact for professional, courteous customer service.

Services


Technology Support Center
Technology Call Center
Student Success Center at Hill Hall
601 Martin Luther King Jr. Dr.
Winston-Salem, NC 27110
O'Kelly Library, Rm. 203
601 Martin Luther King Jr. Dr.
Winston-Salem, NC 27110
336-750-3431 (p)
336-750-3434 (f)







Student services are limited to providing support (antivirus) for connecting to the WSSU network, and installing WSSU supplied applications. 

Supported ServicesServices Not Supported
Technology Support Center  1-336-750-3431Blackboard Helpdesk 1-866-518-3956
RAMware - campus software purchase re-imaging of computers, operating system installation/recovery
wireless network connections for laptops, tablets, and mobile phones services to any PC or Laptop that does not meet the minimum specs
Office 365, Skype for Business virus removal
email and Blackboard/Canvas login support hardware repair
email setup on mobile devices software troubleshooting-non-Campus Software

Students, walk-in for service Monday - Thursday from 8:30 a.m. - 4:00 p.m.
Service is provided on a first-come, first-served basis.
Other hours are available by appointment.

Winston-Salem State University

601 S. Martin Luther King Jr. Drive

Winston-Salem, NC 27110

Phone: (336) 750-2000



Library
Athletics
FOLLOW WSSU
Follow WSSU on FacebookFollow WSSU on TwitterWSSU is on Youtube
WSSU Photos on FlickrRamPages BlogWSSU is on Instagram
Copyright © 2016 Winston-Salem State University